Privacy policy

This policy explains how Abroadoc handles personal information when you browse the directory, search for clinics or treatments, send an enquiry, or submit a clinic claim.

Abroadoc is an independent medical travel directory. We are not a clinic, hospital, insurer or medical provider.

Depending on how you use Abroadoc, we may receive:

• information you enter into forms, such as your name, email address, phone number and message;
• clinic-business information submitted through a listing claim or correction request;
• technical information such as browser type, device information, approximate location, pages viewed and referral source;
• cookie and analytics choices made through our consent controls.

Please do not send patient records, medical histories, government identification, insurance cards or other sensitive health information through general forms.

We use information to operate and improve the directory, return relevant search results, respond to enquiries, review clinic listing claims, prevent abuse, measure site performance and comply with legal obligations.

We may also use aggregated or de-identified information to understand how people research treatment abroad and which directory features are useful.

When you choose to contact a clinic through information or links shown on Abroadoc, that clinic may process your information under its own privacy practices. Abroadoc does not control how an independent clinic handles information you provide directly to it.

External websites, maps, booking systems and other third-party services are also governed by their own policies.

We may share limited information with service providers that help us host, secure, analyse and operate Abroadoc, subject to appropriate contractual or technical safeguards.

We may also disclose information where required by law, to protect users or the service, or in connection with a business reorganisation. We do not publish private form submissions as directory content without a valid reason or permission.

Abroadoc uses essential storage required for the site to function and may use analytics or other optional technologies according to your consent choices. You can review or change those choices through the Cookie settings control in the footer.

We keep personal information only for as long as reasonably necessary for the purpose it was collected, legal requirements, fraud prevention or dispute resolution. We use technical and organisational measures intended to protect information, but no online service can guarantee absolute security.

Depending on where you live, you may have rights to request access, correction, deletion or restriction of certain personal information, or to object to particular processing.

To make a privacy request, email info@abroadoc.com. We may need to verify your identity before completing a request.

Questions about this policy or personal information can be sent to info@abroadoc.com.